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India’s leading General Insurance Company, IFFCO Tokio General Insurance has launched a new Quick Claim Settlement (QCS) scheme for Motor OD Claims.
This would enable the company to settle claims of up to Rs. 20,000/- of private car customers and release the settlement amount within 30 minutes, directly into the customer’s’ bank account.
The customer has to register the claim with the QCS team through the company’s call centre, who would guide the customer how to proceed. The documents, photographs and video of the damaged car would also be uploaded by the customer through a mobile app.
Once the claim is approved, the claim amount would be digitally transferred to the customer’s bank account within 30 minutes. customers may then get their vehicles repaired at the workshop of their own choice, and as per their own convenience.
The entire claim process will work seamlessly, and in case the customers don’t accept the offer then they will be routed to the nearest preferred garage from where the traditional claim process will be followed.
Speaking about this scheme, Mr. Warendra Sinha, Managing Director & CEO, IFFCO Tokio General Insurance Co. Ltd., said that “We have always strived towards giving our customers world class service. Claim settlement has always been our focus area and we have recently been shown to be the Company with Best Claims performance in Crop Insurance.”
“We believe that the Traditional Claim settlement process followed in Motor Insurance is now fast becoming a thing of the past and in order to keep up with best service standards, we have launched this Quick Claim Settlement Scheme,” he added.
